Saturday 24 September 2011
Annoyed with myself
End of June my car insurance needed renewing. I changed companies and sent a copy of my insurance certificate to my work. Got a call from work the other week saying they had just checked my insurance certificate and I had not got the correct cover, I needed business use adding to it. I thought I'd double checked everything when I took out the insurance but obviously not. So yesterday I rang my insurance company to get business use added to my insurance. Quick, easy and only an extra £3.00 on my premium for the year. THEN the clincher. We will be charging an administration fee of £25.00! For what? Tapping a few buttons. If I rang up to make a claim they would not charge me for tapping some buttons and there would be a hell of a lot more work and time involved if I made a claim on my insurance. Money grabbing b******s! So now I need to find £25.00 which I will have to take out of my car account stash which I like to build up for work that might need to be done. You live and learn.
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Make a polite complaint. You never know you may get some or all of the fee back.
ReplyDeleteYes write a letter!
ReplyDeleteSft x
It's not yourself you should be annoyed with, it's them. Ask for a breakdown of where the £25 has been incurred and tell them you need it for when you take your complaint to the Financial Services Ombudsman, see what they say to that.
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